General Terms and Conditions


Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Reflection period: the period during which the consumer can make use of their right of withdrawal;

  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Duration transaction: a distance contract concerning a series of products and/or services, for which the delivery and/or acceptance obligation is spread over time;

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information;

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;

  • Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;

  • Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, one or more techniques for communication at a distance are used up to and including the conclusion of the contract;

  • Technique for communication at a distance: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same space;

  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

  • Company name: langford-belgravia

  • Chamber of Commerce number : 93137184

  • Trade name: langford-belgravia

  • VAT number: nl005000289b40

  • Customer service email: belgravialangford@gmail.com

Article 3 – Applicability

These general terms and conditions apply to every offer by the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the contract is concluded, the consumer will be informed that the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge at the consumer’s request as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the contract is concluded, the text of these terms and conditions may be made available electronically to the consumer in such a way that it can be stored easily on a durable data carrier. If this is not reasonably possible, the consumer will be informed before the conclusion of the contract where the terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise on request.

If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly and in case of conflicting general terms, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these terms and conditions are null or voided, the rest of the contract and terms and conditions remain in effect and the null or void provision will be replaced promptly by a provision that approaches the original intention as closely as possible.

Situations not covered by these terms and conditions should be assessed "in the spirit" of these terms and conditions.

Ambiguities in the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these terms and conditions.

Article 4 – The offer

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change or adapt the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment. If images are used, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to claims for damages or dissolution of the contract.

Images accompanying products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors.

Each offer contains information making clear to the consumer the rights and obligations connected to accepting the offer. This includes in particular:

  • the price, excluding clearance fees and import VAT. These additional costs are for the customer’s account and risk. The postal and/or courier service uses the special scheme for postal and courier services regarding import. This scheme applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects the VAT (possibly together with the clearance fees) from the recipient of the goods;

  • any shipping costs;

  • the manner in which the contract will be concluded and the necessary steps;

  • whether the right of withdrawal applies;

  • payment, delivery, and execution methods;

  • the period for acceptance of the offer or the period during which the entrepreneur guarantees the price;

  • the tariff for communication at a distance if the cost is calculated differently than the regular base tariff;

  • whether the contract is archived after conclusion and, if so, how the consumer can consult it;

  • the way the consumer can check and correct the data provided before concluding the contract;

  • any other languages in which the contract can be concluded besides Dutch;

  • the codes of conduct the entrepreneur adheres to and how the consumer can consult them electronically;

  • the minimum duration of the distance contract in case of a duration transaction;

  • optionally: available sizes, colors, types of materials.

Article 5 – The contract

The contract is concluded, subject to the provision in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt electronically. Until the entrepreneur has confirmed receipt, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure data transmission and ensures a safe web environment. If electronic payment is possible, the entrepreneur takes appropriate security measures.

The entrepreneur may, within legal limits, verify whether the consumer can fulfill payment obligations and other relevant facts. If the entrepreneur has good reasons not to enter the contract, they may refuse the order or apply special conditions.

The entrepreneur will provide the consumer with the following information with the product or service, either in writing or in a way that can be stored on a durable data carrier:

  • the business address for complaints;

  • the conditions and procedure to exercise the right of withdrawal or a clear statement if the right is excluded;

  • information about warranties and after-sales service;

  • the data mentioned in article 4, paragraph 3, unless already provided before execution;

  • requirements for termination if the contract lasts more than one year or is indefinite.

For duration transactions, this applies only to the first delivery.

Every contract is subject to the condition of sufficient availability of the products.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the right to dissolve the contract without reason within 14 days. This period starts the day after receipt of the product by the consumer or a representative known to the entrepreneur.

During the reflection period, the consumer must handle the product and packaging with care and only use it to the extent necessary to assess whether they want to keep it. If the right of withdrawal is exercised, the product with all accessories and, if reasonably possible, in original condition and packaging must be returned according to reasonable and clear instructions provided by the entrepreneur.

The consumer must notify the entrepreneur in writing or email within 14 days after receiving the product if they want to use their right of withdrawal. After notification, the consumer must return the product within 14 days. Proof of return, such as a shipping receipt, must be provided.

If the consumer fails to notify or return the product within the stated periods, the purchase becomes final.

Article 7 – Costs in case of withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but within 14 days after withdrawal, provided the product has been received back or proof of return has been submitted.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the right of withdrawal for products as described in paragraphs 2 and 3. This exclusion applies only if clearly stated in the offer or before the contract is concluded.

Exclusion applies to products:

  • made according to consumer specifications;

  • clearly personal in nature;

  • that by their nature cannot be returned;

  • liable to spoil or age quickly;

  • with prices linked to fluctuations on financial markets beyond the entrepreneur’s control;

  • loose newspapers and magazines;

  • audio, video recordings, and software if the seal is broken;

  • hygienic products if the seal is broken.

Exclusion applies to services:

  • concerning accommodation, transport, restaurant services, or leisure activities on a specific date or period;

  • started with consumer consent before the reflection period ended;

  • concerning betting and lotteries.

Article 9 – Price

During the validity period mentioned in the offer, prices will not increase except due to changes in VAT rates.

In deviation, the entrepreneur may offer products or services with prices subject to financial market fluctuations beyond their control. This binding and possible indicative prices will be stated.

Price increases within 3 months after contract conclusion are only allowed if legally required.

Price increases after 3 months are only allowed if agreed and:

  • due to legal provisions; or

  • the consumer can terminate the contract as of the price increase date.

Delivery location is based on the VAT Act and is outside the EU here. Post or courier will collect import VAT and clearance fees from the recipient. The entrepreneur does not charge VAT.

All prices are subject to printing and typesetting errors. No liability for consequences of errors. The entrepreneur is not obliged to supply products at erroneous prices.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products and/or services comply with the contract, specifications, reasonable requirements of quality and usability, and applicable legal regulations. If agreed, the entrepreneur guarantees suitability for other than normal use.

Any warranty provided by entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights.

Defects or wrong deliveries must be reported in writing within 14 days after delivery. Products must be returned in original packaging and new condition.

The entrepreneur’s warranty period matches the manufacturer’s. The entrepreneur is not responsible for product suitability for individual use or advice on use.

Warranty does not apply if:

  • consumer repaired or modified products or had them repaired/modified by third parties;

  • products exposed to abnormal conditions or handled carelessly or against instructions;

  • defects caused fully or partly by government regulations regarding material quality.

Article 11 – Delivery and execution

The entrepreneur takes great care in handling orders.

Delivery address is as provided by the consumer.

Orders are executed promptly but no later than 30 days unless the consumer agrees to a longer period. If delivery is delayed or incomplete, the consumer is informed within 30 days and can dissolve the contract without costs.

The entrepreneur is not liable for delays or defects due to circumstances beyond their control.

Risk of damage and loss transfers to the consumer at the moment the products are delivered to them or a representative.

If the consumer does not accept the product or cooperate, the entrepreneur can store the product at consumer’s risk and cost and demand payment as if delivery occurred.

Article 12 – Duration and termination of duration transactions

Duration contracts for indefinite time can be terminated with a maximum of one month notice unless otherwise agreed.

Contracts for a fixed period cannot be terminated prematurely, unless agreed.

If the contract continues after the fixed period, it does not automatically renew unless for newspapers or magazines under specific conditions.

Consumer may terminate duration contracts for services at any time with one month notice.

Article 13 – Payment

Payment must be made within 7 days after the start of the reflection period unless otherwise agreed.

If payment is not made timely, the entrepreneur may suspend the order and/or charge interest and collection costs.

Consumer is not obliged to pay more than the agreed price, excluding additional shipping or delivery costs.

Article 14 – Complaints procedure

Complaints must be submitted within 7 days after the consumer has detected the defect or problem.

The entrepreneur will respond within 14 days after receiving the complaint.

If a complaint is justified, the entrepreneur will repair, replace, or refund.

Article 15 – Disputes

 law applies to all offers and contracts.

Disputes will be submitted to the competent court in the entrepreneur’s place of business unless mandatory consumer protection rules dictate otherwise.